Every customer interaction leaves a trace. A ticket. A usage drop. A call that ran long. An unanswered email. Each one is a sentence in a story — but your BI tool has never tried to read it.
Gainsight gives you a red dot. Totango gives you a score. Neither tells you what actually happened, which interaction broke the relationship, or what the next chapter is. SuperSage does all three.
Stitches every touchpoint — ticket, call, email, usage event, NPS — into a per-customer timeline. No analyst, no spreadsheet. The full story assembles automatically the moment you connect your data.
Identifies the exact moment a customer's trajectory shifted — and explains why. Not "NPS dropped from 8 to 6." But: "champion went quiet 48 hours after the pricing email." Causal, not correlational.
Based on the narrative arc, SuperSage predicts what comes next — churn, expansion, advocacy — and recommends the intervention that changes the ending. Powered by Superforce architecture.
Neither product alone is the whole story. Together — through the Superforce shared intelligence layer — they give you something no other tool in the market provides: a customer's emotional state explained by their narrative history.
When SuperFeel detects passive resignation in a support ticket, SuperSage already knows it's been building for six weeks since the pricing change. The emotion becomes evidence. The narrative becomes action.
Not per seat. Not per login. Per customer story — aligned entirely with the business value of understanding what's actually happening with your accounts.
14-day free trial on all plans · No credit card · Data stays in your region
Connect your Zendesk, Salesforce, or Intercom. SuperSage generates your first customer narrative in under 5 minutes — no setup call, no demo required.